Maybe they're doing their best but I'm still unable to use Express Scribe to complete my work. Today is January 9th, 12 days after the problems started. If NCH is going to provide MAC downloads, at least know which OS it will work with! In the meantime, they say their developers are working on my software issues but it could take "days, weeks or months." I need the software to be dependable so I can work I have found this extremely frustrating not only because if I want to speak to a real person as opposed to writing emails all day and waiting for a response - after they send out the obligatory "We've received your email and will respond asap." blah blah, I have to buy their ***************** Another expense on top of the recently purchased upgrade. I had to go to the nearest APPLE store 60 miles away to get ******** uninstalled and ******* installed. Last year, when I upgraded to OS ********, I found out that it wasn't compatible with the software because it only recognized the pedal as a mouse. I am a Mac user and I find it extremely frustrating that no one seems to know which OS will work with Express Scribe software. However, this past weekend, I was finally able to complete work that had been waiting with a different application and had no trouble whatsoever with the pedal. Since then, I have exchanged about 50 emails with various members of the **************** Team who have come to the conclusion that it is my pedal that is the problem. On November 27th I purchased an update for Express Scribe Professional which worked for a month and then crashed. I have been using NCH Express Scribe for about 4 years with a VEC Infinity IN-USB-1 / IN-USB-2 (USB) pedal. I still have received no further email or phone call. On I emailed them inquiring about my money back and received an email from their support team that they would get back to me as soon as they can.
*** tracking showed that it was received by the front desk at the Greenwood address on. I tracked the return when I didn't receive my money back.
I shipped it via *** with all the information they requested and the product in new condition as I only used it once, on. I returned their product using the HW63955 which is the return authorization number they gave me. I purchased an AltoEdge USB Foot Pedal on.
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